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Cancellation Policy

Deposits are non-refundable only transferable if 48 hours notice given.


If you cancel your appointment within 48 hours prior to your treatment you will be charged 50% of the balance of your treatment.

If you fail to adhere to the cancellation policy as stated under the terms and conditions the business has the right to charge you the balance of your booking amount left to pay at the appointment by way of your chosen payment method

Stored payments terms & conditions


You agree and acknowledge that Phorest may collect, use and disclose the Payment Methods (defined below) which you provide to Phorest in accordance with these terms and conditions (Terms and Conditions).

Phorest Stored Payment Method is the digital data repository used by Phorest to store Stored Payment Methods (defined below).

Payment methods

Collection of details

Phorest collects payment details (including, but not limited to, the details of any bank account, credit card, debit card or email address associated with any payment account) (Payment Methods) from you when you make a payment to Phorest or request a refund using an Phorest accepted payment option (including by phone, online, PayPal, under an SMS Pay arrangement or Direct Debit arrangement or such other payment option approved by Phorest from time to time) (Payment Option).

You agree that any Payment Method you provide to Phorest will be available to Phorest to use in accordance with your authorisation and clause 5 (Privacy) below.

Secure storage of payment methods

The relevant Payment Method (which is tokenised in the case of credit and debit card details) and the Payment Option (including any standing authority) used to make a payment to Phorest are stored by Phorest or its payment partners (Stored Payment Methods).

All Stored Payment Methods will be held securely by Phorest or its payments partners and, if required, stored by Phorest or its payment partners in accordance with Payment Card Industry Data Security Standard (PCI DSS) information security standard requirements and otherwise as required by law.

Usage of stored payment methods

Stored Payment Methods can be used by Phorest and you to make any payments to Phorest for products and services offered by Phorest using any Payment Option authorised by you. No payment will be processed without your authorisation.

Phorest will continue to use your Stored Payment Methods for payments authorised by you until you advise us of any change to those Stored Payment Methods or your payment arrangement with Phorest is terminated in accordance with the relevant terms and conditions that apply.

If your payment method is a credit card or debit card, you authorise Phorest to request payment from your nominated card account, using your current card and any replacement or substitute of that card from time to time. If your credit card or debit card has reached its expiry date, you should provide Phorest with your new details at least three business days prior to the next payment.

Phorest reserves the right to charge a payment processing fee for the use of a particular Payment Option. Bank transaction fees and Government taxes may also apply.

Any credit or refund made to you by Phorest may be refunded using your Stored Payment Methods.

Your Stored Payment Methods, including details of your current Payment Options, may also be used in connection with any Phorest products and services that we provide to you.

Disclosure of stored payment methods

Any Stored Payment Methods will not be disclosed to any third party, except in accordance with these Terms and Conditions.

Stored Payment Methods used to make a payment, credit or refund will be disclosed by Phorest to relevant financial institutions and payment service providers for the purposes of: facilitating that payment, credit or refund; and complying with PCI DSS information security standard requirements.

Stored Payment Methods may be disclosed to people and organisations that help Phorest with our business, such as payment service providers, professional advisors, IT support, and corporate and administrative services including mercantile agents (including debt collectors) and debt buyers. We only do this where it is necessary to disclose that information in order for those services to be provided to Phorest.

Stored Payment Methods may also be disclosed by Phorest to comply with any applicable provisions of any legislation, including without limitation, any privacy legislation.

Verification of payment methods

When requested by Phorest, you agree to provide to Phorest information, including but not limited to, certified identification documents, bank statements and other documents in order for Phorest to:

  • Verify (or further verify) your identity.

  • Verify information in connection with a bank account used to make a payment.

  • Verify information in connection with a non-bank account Payment Option used to make a payment.

  • Verify where any payment to Phorest originated.

Phorest may confirm directly with the financial institutions and payment service providers that supplied the Payment Option used by you to make a payment, that the Payment Method provided by you is valid and correct. Until Phorest is satisfied that the verification information provided above is true, accurate and complete, Phorest reserves the right to refuse any payments, and refund any payment at its discretion should it deem any payment to be (or likely to be) unauthorised or made by a person other than you.

Phorest may refuse to accept a payment made using any Payment Option in its absolute discretion including, but not limited to, circumstances where the relevant Payment Option has been dishonoured in connection with a previous payment.

Managing Phorest stored payment methods

Changing or removing stored payment methods

You can change or remove your stored payment method at any time. To do so, please contact Face & Figure who will instruct us to do so. This normally takes 3 -5 working days. Please note that any pending or future payments may be cancelled once the payment method is deleted.

No Liability in credit or debit card transactions

Phorest makes all reasonable efforts to ensure that all credit card and debit card transactions are secure. HOWEVER, if unauthorised charges appear on your credit card or debit card statement for any card used on this website at any time during or after you make your reservation, conduct your transaction or disclose your card details on this website, Phorest shall not be liable or responsible in any way in respect of any damage or loss of whatsoever nature suffered by you arising from or in any way connected with said use, transaction or disclosure, subject only to any statutory rights which you may have.

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